Snapchatters who have had their account terminated are also prohibited from creating new accounts. How to help prevent being locked: Keep in mind, we may ban devices from accessing Snap’s services in serious cases where an account violates our Terms of Service or Community Guidelines.We've detected logins from a banned device.How to help reduce suspicious activity: Verify your email or phone number for added account security.We detected suspicious activity on your account (for example, you’ve sent a lot of friend requests to multiple Snapchatters in a short time).How to help prevent being locked: Practice some of the ways you can keep your Snapchat account safe.We detected your account might be compromised and locked it just to be safe.We prohibit spam and other deceptive practices, including manipulating content for misleading purposes or to imitate Snapchat content formats. How to help prevent being locked: Avoid sending spam or other behavior that goes against our Community Guidelines.We detected content or other behavior that goes against our Community Guidelines.We may also need to request additional information to verify your identity, such as your username, when you lost access to your account, etc. Be sure to include an email address that you have access to so that you can receive a response from support. Please Note: We are only able to provide support for accounts that have been compromised through this form. If you attempt to log in to your account and see a message stating that it looks like your account may have been compromised, contact our support team here and fill out the form. My account has been locked because it was compromised Please Note: We won’t be able to unlock your account for you. You can try logging back in via the app or on the web by going here, and selecting 'Unlock.' Be sure to take a look at some of the common reasons your account may have been locked before logging back in again, otherwise it may become permanently locked. If you attempt to log in to Snapchat and see a message that the account has been permanently locked, it means we've detected some activity that violates our Community Guidelines or Terms of Service. My account has been locked because it was compromised.Please read about scams concerning unlocking Snapchat accounts below. Only you or Team Snapchat can unlock your account, depending on the situation. ⚠️ Important: There are internet scammers who promote fake unlocking services. We do this to keep the app fun and safe for everyone.įor more information about what kind of lock you’re experiencing and why your account may have been locked, please keep reading. There are various reasons why Snapchat accounts may be locked, either temporarily or permanently.
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